MAKE RETURNS QUICK AND EASY FOR YOU AND CUSTOMERS
Fortunately for Retailers 92.0% of shoppers say that they will buy from a business again if the returns process is/was easy. Our returns management service creates this simple experience. We first eliminate returns that should never happen – due to incorrect or damaged items. We then make it easy for customers to initiate and track returns online. Finally, we receive, and process returns quickly, enabling you to refund customers and re-stock products fast. Consumers return billions of Rands worth of products every year. IWF ensure that your shoppers get an exceptional customer experience. You reduce the time and money spent on returns management and customer service – and get new insights into the reasons for returns.
ELIMINATE INCORRECT AND DAMAGED ITEMS
We eliminate returns through our accurate pick and pack process. In addition, our highly trained team ensure that every order is packaged carefully and appropriately, reducing returns due to damages. An astonishing 23% of eCommerce returns are due to incorrect items being shipped. A further 20% are due to products being damaged in transit.
CONTROL AND TRACK THE RETURNS PROCESS
With our Returns Management Service, you retain full control of the process. You can specify standard return postage options. You can choose what happens to returned items – do we inspect and re-stock them, or forward them to you? Every order we send has a unique number and barcode. This means we can quickly identify returns that require personalised treatment. And both you and your customers can track them online, reducing the ‘Where is my refund?’ queries. We take care of returns handling quickly and efficiently, so you don’t have to.