HOW IT WORKS

E-FULFILLMENT SERVICES - FROM FULFILLMENT CENTRE TO CONSUMER
(AND SOMETIMES BACK AGAIN)

1. You Deliver Goods to ideliver or we Collect
2. We Upload your inventory onto FreQenC our IMS Inventory Management System which allows you to visually see stock in one or more of our locations.
3. Once we have created the digital handshake (API) between your store and our warehouse you can go live with support in the following areas.
4. Picking or the physical act of gathering your products for your orders. This is done by scanners to ensure 100% accuracy.
5. Packing, following our agreed arrangements we can offer all packaging on a pay as you use basis, from boxes, polybags (Courier Flyer Bags).
   Bubble Wrap, Raffia, Eco Packaging Void Filler Options
6. Branded packaging can be arranged by us or you can supply.
7. Custom Delivery Choose from the many delivery Options and Courier Supplier Partners we use.
8. Returns (Boomerangs), we take full responsibility for this process.
9. Technology We integrate with Shopify, Woo Commerce, Ecwid, Prestashop
   IWF combines logistics best practice with agile tech development.
   We help hundreds of online brands scale up – and scale with them.
   We Can Deliver to South Africa and Worldwide

We challenge the norm, explore new ideas, innovate, and never settle for the way it’s always been done. We challenge ourselves with ambitious targets and achieve them through clear communication and open feedback. We provide integrated fulfillment, warehousing and transportation services that adapt to each of our clients’ requirements. This allows both small businesses and established retailers to enjoy a global reach, which scales easily to meet their increasing demand.

Your priority is providing your valued customers with a spotless quality of service from product purchase to delivery. Your fulfillment processes need to reflect that. IWF provides specialist B2B, B2C and business-to-retail fulfillment for our clients in a broad range of sectors. We understand how protective any company is of their products and reputation, and that handing over the fulfillment of your orders to a third-party logistics provider can be a big decision. We take our responsibilities as your fulfillment partner very seriously.

We think big and create processes and solutions that scale with us and our clients. We document and systemise tasks, but we never take our processes for granted – we question and evolve them for scale and competitive edge. We always work to exceed our promises and go above and beyond to delight our clients and their customers. Above all, we make things happen with a can-do attitude and tireless pursuit of results.

We provide high end, high volume, full accountability service, experienced in after sales processes and quality eCommerce related decision making. By understanding your requirements intimately, we provide you with single source contacts across all our Customer Service elements worldwide.

We understand that making the shift to or from the country you call home is never easy. So IWF provides you with a fully comprehensive bouquet of support products across the entire eCommerce supply chain, whether it be in Technology, Packaging, Digital Marketing, SEO, Warehousing, Full Cycle Logistics and of course loyalty and customer support.

We are well positioned to tailor each eCommerce journey according to your sales model for an entirely new way of thinking and shopper.

WANT TO KNOW MORE ABOUT USING A FULFILLMENT HOUSE? CONTACT US FOR A NO-OBLIGATION CHAT ABOUT HOW OUR ORDER FULFILLMENT SERVICES CAN HELP YOUR BUSINESS.